FAQ

Q: What is ExplorationFilms.com?

A: ExplorationFilms.com is where curious truths and uncommon minds meet. We offer discoveries, news and history all through documentaries that bring out the best in people.
We believe that life is a wonderful discovery. We serve those who are willing to embrace life to the fullest, who are curious, risky and insightful. Most of all, people who love truth, true thinking, true ideas and true facts.

Our stories are some of the most unique around. We are committed to continue searching the planet over to unveil the mystery of truth through powerful, quality story telling.


Q: Who is ExplorationFilms.com?

A: ExplorationFilms.com is the distribution company and online store of its parent company Reel Productions, LLC.

Based in Monument, Colorado, Reel Productions it is one of the most awarded production companies in the state. You can check them out at http://www.reelproductions.net

Q: If I order online is my credit card and other personal information safe?

A: Your security is of the highest importance to us. We do not ever sell or rent any of our online subscribers personal information.

Our online store uses a secure server. This is a safe encrypted server that protects your personal information. Surprisingly, ordering this way is actually safer then ordering by phone or fax. If you are new to ordering online you can be confident that your credit card and other information will be protected.


Q: How do I order by check?

A: Just use our online store and add the items that you would like to your basket. Use the store to calculate the total + shipping & handling, but don't finalize your order. Then print your order and mail to:

ExplorationFilms.com
P.O. Box 1069
Monument, CO 80132.

Make all checks payable to ExplorationFilms.com.


Q: What if my order is wrong, a product is defective or I want to return what I bought?

A: We guarantee our products from defects and will replace any defective products. Unopened products may be returned or exchanged within 30 days of purchase and opened products may be exchanged for the same item (no refunds) within 30 days of purchase.

Our shipping department is staffed by caring humans (surprise!) so we occasionally make mistakes. We want you to enjoy what you ordered; so, if your order is defective, damaged or incomplete please contact us immediatly at: product support

We do not offer refunds.

Due to copyright laws DVDs and videos in opened packages may only be exchanged for the same item for reasons of defect. All transactions require your original Exploration Films sales receipt, this is sent via e-mail at the time of your order.

Q: What if my order confirmation email indicates that I made a mistake in ordering or I want to cancel my order?   

    
A: Please contact us immediately so we can make the change before your order ships. Unfortunately, once your order hits the shipping system it cannot be changed or cancelled. Once your order ships you will need to return the order at your expense and we will gladly make the correction. You can contact us at: order support


Q: How would I contact the producers of the shows with my ideas or thoughts?

A: They would love to hear from you and we would welcome your suggestions, thoughts and input. Many of the ideas for our programs come from friends like you. To contact the producers at: program reviews or comments 


Q: How long will my order take to get to me?

A: We know that you are probably like us and anxious to get your order fast, so we ship all U.S. orders United States PRIORITY MAIL. Orders are carefully shipped from our shipping center. We suggest you give your fun bundle of joy eight business days to arrive. Then, fire up the popcorn..it's SHOWTIME!


Q: How do I get my order faster?

A: Are you serious?? Boy! You are impatient! Actually we are pleased to announced that for U.S. Customers we now offer Fed-Ex overnight and 2nd day delivery for an extra fee.



Q: I have a store, how can I offer ExplorationFilms.com products to my customers?

A: You're in good company. Some of the greatest stores in the world (they're the greatest to us of course) are eager to offer our unique product line. Just go to our home page and click the 'Reseller' link at the top of the page. Or, if that's too much work, contact us at: wholesale questions


Q: VHS & DVD Formats are confusing. How do I know what will work for me?

A: This issue is no problem for anyone using DVD's.

Most of our DVD’s are produced as Region 0 and All Region NTSC DVD’s, if you have a question please ask. This means they are compatible with all regions and will play in most players throughout the world.

NTSC is used in Canada, United States, Japan and parts of South America.
PAL is used in Europe (but not France), Scandinavia, Australia, and India.
SECAM is used in Eastern Europe and France.

EXPLORATIONFILMS.com cannot accept returns due to NTSC format issues. Please shop carefully.

For more information about the different broadcast types, visit:
The List of TV Broadcast Standards and Countries
http://www.kropla.com/tv.htm


Q: I belong to a church or organization that would like to have a viewing of one of your programs, do you offer licensing for this?

A: We do have different options depending upon the size of viewership. Please proceed to our Public Performance License Page for more information.